Popular Articles
Creating a Zoho Vault Account
https://help.zoho.com/portal/en/kb/vault/user-guide/getting-started/articles/vault-new-user-signup#If_you_already_have_a_Zoho_account The sign-up process slightly varies for existing and new customers of Zoho. New user of Zoho Existing user of Zoho ...
Internal Communication on a Ticket
Zoho Desk has some features of a shared inbox, such as being able to view tickets assigned to other agents in your department. Sometimes we don't have all the information we need to respond to a ticket, and sometimes we see someone else has received ...
Queries Added to Desk Knowledge Base
The "Resolution" tab at the top of Desk can be used to Save, Add an article to KB, and be sent to the customer all at once. This feature is very useful for populating the KB with common responses. I have demonstrated the feature here so that I can ...
Answering your first ticket
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
Adding & Sharing Credentials Using Zoho Vault
Setting up Zoho Vault and Adding Your First Password Zoho Vault is a powerful and secure password management tool. If you already have your Vault set up, but have not added your Zoho Account credentials, skip to step 3. If you have not used Vault ...